Return & Refund Policy

Thank you for shopping with us. We strive to ensure that our customers are satisfied with their purchases. Please read our Return & Refund Policy carefully.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.

• Be in its original packaging.

• Include all tags, accessories, and documentation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Sale or clearance items

• Personalized or custom-made products

• Items damaged due to misuse or normal wear and tear

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can assist you promptly.

Order Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: info@rubabame.com
Phone:0582044848
We are committed to providing excellent customer service and will do our best to resolve any issues quickly and fairly..